In general, skiing is an outdoor activity and the risk of infection is much lower than indoors. We will try to keep the protective distance wherever possible and to minimize and protect all personal contact points where possible.
The health and safety of our guests and employees has the highest priority!
Our prevention concept enables us to offer the entire range of services.

Wear your mouth and nose protection!

Keep one meter distance

Pay cashless!

Wash your hands regularly!

Sneeze in your ellbows

Do not shake hands but show respect!

MOUTH & NOSE PROTECTION AND HAND DISINFECTION:

In all indoor areas and in marked areas (ski school meeting point) and if the minimum distance cannot be maintained, we ask our guests to wear mouth and nose protection. We recommend a mask for everybody older than 6 years. We also expect everybody to disinfect hands when entering and leaving our premises. We try to protect each other wherever possible and our sales counters are equipped with glass protection.

WHAT COUNTS AS MOUTH & NOSE PROTECTION: 

In addition to the conventional mouth and nose protection masks, multifunctional cloths, skiing masks, buffs, etc. are also considered as mouth and nose protection.

BOOKING / ONLINE BOOKING:

Most of our courses can be booked online. That way all data for possible contact tracing are perfectly recorded.
You also have the option of registering online using our QR code. Thus, all data is already saved in our system. This shortens the length of a stay in the ski school office considerably.
We ask that the registration in the ski school office is only carried out by one family member if possible.

CANCELLATION:

Booked courses can be 100% cancelled up to 72 hours in advance. If you present a medical certificate, you can cancel a course at any time. Cancellation due to unexpected COVID-19 regulations is also possible at short notice. Each cancellation incurs a processing fee of EUR 10.

ALTERNATIVES TO CANCELLATION

Gerne bieten wir Ihnen auch folgende Möglichkeiten an um Ihren gebuchten Kurs zu einem späteren Zeitpunkt in Anspruch zu nehmen. Wir möchten uns bei Ihnen bereits im Voraus bedanken, da Sie hiermit unser Unternehmen unterstützen. Bei der Wahl einer dieser Alternativen, werden die bei der Stornierung anfallenden Bearbeitungsgebühren selbstverständlich NICHT verrechnet.

Umbuchung: Gerne kann der gebuchte Kurs auch verschoben werden. Bei Verschiebung mit einem FIXEN DATUM werden die vollen Kurskosten angerechnet.

Wertgutschein: Eine Verschiebung OHNE FIXES DATUM ist mittels eines Wertgutscheines in Höhe des gebuchten Tarifes möglich. Der Wertgutschein ist nicht in BAR ablösbar und die Einlösung ist abhängig von unseren Verfügbarkeiten.

CONTACT TRACING

In order to prevent the virus from spreading in the case of the event of an infection all our guests are asked to enter the correct data (mobile phone number, accommodation, email). We ask you to do this when you register.
Thanks to our registration system, tracing is possible at any time.
We ask parents to ensure that they can be reached at any time.

SKI SCHOOL SPACE / KINDERLAND:

In order to avoid crowds of people, the ski school tries to break up the assembly points. We ask you to wear your mouth and nose protection in these areas and to keep the length of stay as short as possible. There is no obligation to wear a mouth and nose protection for the little ones. Please follow the instructions of the ski school staff.

LUNCH CARE:

Lunch care is currently carried out within the group as usual. For organizational reasons and to avoid large crowds, there may be time shifts.

CHILDREN'S SKI RACE:

The ski races will continue to take place weekly without restriction. The start intervals are optimized in order to avoid any congestion in the start and finish area. All prizes will be given outdoors after the race.

EMPLOYEE SAFETY:

The safety of our employees gets our utmost attention. In addition to correct instructions and rules of conduct, we ensure good working conditions and carry out systematic tests where there is the slightest suspicion.

COVID-19 SUSPECTIVE CASE: WHAT TO DO

If you develop symptoms of a COVID 19 illness (dry cough, fever, shortness of breath, etc.) during your stay, you must call the Austrian emergency number 1450. The instructions and the further steps (possible testing, isolation, etc.) are then given by the authority and these must be followed. In addition, please inform the host about this and isolate yourself if necessary.

 

https://www.vorarlberg.travel/serviceline/

https://www.damuels-mellau.at/de/news-und-events/saisonstart

 

This page is constantly updated and expanded.
Subject to changes.
As of October 6, 2020